Deflect 60%+ of tickets — without firing the team.
AI support on Intercom Fin, Zendesk AI, Freshworks Freddy, or custom RAG bots — plus reply co-pilot for your agents, smart routing, and 30+ languages.
Measure-first deployment with monthly accuracy reports. Hallucination-safe RAG. Multi-channel one brain. CRM/ERP integrated.
Hi, I ordered the running shoes (#A4892) but they don't fit. Can I get a refund?
Hi Priya, I'm sorry the fit wasn't right! Order #A4892 is eligible for free return within 30 days. I've generated a return label — check your email in 2 min. Refund will hit your card 3–5 business days after we receive the shoes.
Eight AI support capabilities we ship
From front-line deflection to agent co-pilot to churn-risk monitoring — the full AI support stack.
Tier-1 AI Resolution
AI handles the easy 60–70% of tickets end-to-end — order status, password reset, refund request, shipping query — with RAG over your knowledge base.
Reply Drafting & Co-Pilot for Agents
AI drafts replies inside Zendesk / Intercom / Freshdesk — agent reviews, edits, sends. Keeps human warmth while doubling agent productivity.
Ticket Summarisation & Threading
Long ticket threads, multiple agents, customer escalation — AI generates one-paragraph summaries so any new agent picks up the context in 30 seconds.
Smart Routing & Triage
AI categorises every incoming ticket — billing, technical, refund, churn-risk — and routes to the right queue / agent / specialist with SLA awareness.
Quality & Conversation Analytics
AI reviews every conversation — flags compliance issues, scores empathy, identifies coaching opportunities, surfaces themes across thousands of tickets.
Churn-risk & Proactive Support
AI surfaces customers showing churn signals — frustration, repeat issues, declining usage — and triggers proactive outreach before they cancel.
Multilingual Support at Scale
Serve customers in 30+ languages without hiring per-language teams — AI handles the conversation, translates outbound, summarises for the agent.
Helpdesk Platform Setup & Migration
Implement, configure, or migrate Zendesk / Intercom / Freshdesk / HubSpot Service — with AI features (Fin / Answer Bot / Freddy) tuned to your data.
The AI support stack we build on
Helpdesks
Built-in AI
Custom LLMs
Vector / RAG
Channels
CRM / ERP sync
Analytics
Hosting
Work with us the way that fits your business
AI Setup on Existing Helpdesk
Configure Intercom Fin / Zendesk AI / Freshworks Freddy on your existing helpdesk — KB tuning, workflows, evaluation.
- KB audit & tuning
- Workflow configuration
- Evaluation harness
- 1-month optimisation
- Documentation
Full AI Support Stack
Custom RAG support bot + reply co-pilot + routing + analytics — across web, WhatsApp, email, with CRM/ERP integration.
- Custom RAG bot
- Reply co-pilot for agents
- Smart routing
- Analytics dashboard
- Multilingual
- 3-month optimisation
Managed AI Support
We run the AI — KB updates, prompt tuning, model upgrades, monthly deflection report, churn-risk monitoring.
- Monthly KB + prompt updates
- Model upgrades
- Deflection reporting
- Churn-risk monitoring
- Quarterly business review
From support audit to live AI support in six weeks
Support Audit
Week 1Analyse the last 1–3 months of tickets — categorise, find Tier-1 patterns, measure baseline AHT, FRT, CSAT. Output: deflection target and ROI projection.
KB & Prompt Build
Week 2Restructure your knowledge base for retrieval (chunking, tagging, links), build evaluation set of real questions, draft system prompts.
Build & Configure
Weeks 2–4RAG bot, reply co-pilot, smart routing, multilingual setup, CRM/ERP integration, analytics dashboard. All inside your existing helpdesk.
Pilot & Tune
Week 5Soft launch on 10–30% of traffic. Measure deflection, CSAT, accuracy, escalation rate. Tune prompts and routing rules.
Launch & Operate
Week 6 onwardsFull launch with weekly monitoring, monthly tuning, model upgrades. KPIs reviewed quarterly — deflection, AHT, FRT, CSAT, agent satisfaction.
Why support leaders choose us for AI automation
Platform-agnostic expertise
We know Intercom Fin, Zendesk AI, Freshworks Freddy, HubSpot Breeze deeply — and when none of them fit, we build a custom RAG bot.
Measure-first approach
We baseline deflection / AHT / CSAT before turning on AI, and report monthly afterwards. Numbers, not vibes.
Agent-loved co-pilot
AI reply drafts inside the existing agent view — agents review and send. Doubles capacity without firing the team or making them feel replaced.
Hallucination-safe RAG
Retrieval grounding, citation-required answers, confidence-based escalation. Bot says 'I don't know — talk to a human' instead of making things up.
Multi-channel one brain
Same AI brain answers in web chat, email, WhatsApp, Slack, SMS. Consistent answers, single KB to maintain.
Owned by you
We don't tie you to our login. Helpdesk in your account, AI keys in your name, prompts in your repo. Switch us out if you want — no lock-in.
AI support for every industry
Frequently asked questions
What's a realistic ticket deflection rate?
For typical SaaS / eCommerce / consumer-service support, 50–70% of Tier-1 tickets are deflectable with a well-tuned RAG bot. For technical / B2B support, 30–50%. For pure transactional (status, refund, info), 70–85%. We baseline yours in week 1.
Intercom Fin vs Zendesk AI vs custom — which is right?
Intercom Fin is great if you're already on Intercom — turnkey, billed per resolution. Zendesk AI is similar inside Zendesk. Freshworks Freddy inside Freshdesk. Custom RAG bot is better when you need: deep integration with non-helpdesk data, multilingual at scale, on-prem / regulated, brand-specific voice, or unit-economics control.
Will the AI hallucinate? How do you prevent it?
We use retrieval grounding (RAG) — the bot can only quote from your indexed KB, citing the source. Low-confidence questions escalate to a human. Every reply has a citation link the agent can verify. Monthly accuracy reports surface drift.
Can the AI also respond on WhatsApp / email / voice?
Yes. We design one AI brain that answers across web chat, email, WhatsApp, Slack, SMS, and voice — consistent answers, single KB to maintain. Each channel has channel-specific tone tuning.
How long to launch?
Configuring built-in AI (Intercom Fin / Zendesk AI / Freddy) with proper KB tuning: 3–4 weeks. Full custom AI support stack with reply co-pilot, smart routing, and multilingual: 6–8 weeks.
What does it cost?
Built-in AI setup on existing helpdesk: ₹2L–₹5L ($2.5K–$6K) one-time + the AI platform's per-resolution / per-seat cost. Custom full stack: ₹6L–₹20L ($7K–$25K) build + ₹40K–₹2L/month ($500–$2.5K) managed retainer.
Can you migrate us from one helpdesk to another?
Yes. We migrate between Zendesk ↔ Intercom ↔ Freshdesk ↔ HubSpot Service ↔ Help Scout / Front routinely — with ticket history, KB, macros, and AI configuration. Zero-data-loss SLAs.
Will my support agents resist AI?
Not when we deploy it as a co-pilot rather than a replacement. AI drafts replies for the agent to review; the agent's CSAT goes up because they handle harder questions and skip tedious ones. We see agent satisfaction increase, not decrease, post-deployment.
Ready to deflect 60%+ of your support tickets?
Free 30-minute support audit including baseline deflection projection. Fixed-price proposal within 48 hours.